What are the two main priorities of a duty manager?

The two main priorities of a duty manager revolve around compliance with the law and the enforcement of license conditions. This focus is critical in the hospitality and licensed venue sectors, as the operations of these establishments are highly regulated. Ensuring compliance with legal requirements helps protect the venue from potential penalties, loss of license, or even legal action. Furthermore, enforcing license conditions ensures that the venue operates within the parameters set by local and national authorities, which can include guidelines on alcohol sales, operating hours, and safety measures.

By prioritizing compliance and regulation enforcement, the duty manager also plays a vital role in the overall safety and well-being of patrons and staff, ensuring that the venue is a secure and responsible environment. This focus establishes a foundation for successful operations, allowing for other priorities—such as customer satisfaction and sales maximization—to be achieved more effectively within a compliant framework.